Booking Terms & Conditions

By registering to use, submitting a booking or reservation request and paying for any Rachael Rose Beauty service confirms to us that you have read, accept and understand our service terms and conditions as detailed herein;

ALL THE FINER DETAILS…

We’re always thinking about our clients and figuring out the best way to ensure satisfaction for all our clients. That’s why we need to have a clear policy, to ensure that business runs smoothly and you, along with everyone else, get the skin treatment you pay for at Rachael Rose Beauty.

PLEASE ARRIVE ON TIME!

Arriving on time, or 5 minutes before your appointment, ensures that you don’t miss a single minute of your treatment. We can’t keep others waiting for their skincare, just as you wouldn’t like to be kept waiting!

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48-HOUR BOOKING AND CANCELLATION POLICY

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As an independent UK based business, we thank you for your consideration of our 48-hour cancellation policy. Our booking policy doesn’t only protect our business but also affects our affordability and ensures fair treatment to all our clients.

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Please book carefully. No-shows and last-minute cancellations mean that other clients cannot book into that time slot and it wastes the time and expertise of our highly trained professional therapists.

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A £20 deposit is required to secure all bookings over 30 minutes.

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We understand that sometimes bookings need to be changed so you will be allowed to change your booking as long as you give us 48 hours notice. Your deposit can either be refunded or held for your next booking.

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If it is within 48 hours and you cannot attend your appointment, you may either send a friend or family member to take your slot or forfeit your deposit.

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Messages left on Sundays or public holidays will only be regarded as lodged the morning of the next business day.

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SECURITY

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Your credit card number or gift certificate number will secure your appointment. Your credit card will only be used if you fail to change or cancel your appointment within 48 hours, as per our cancellation policy.

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INDEPENDENT CONTRACTORS

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If Rachael Rose Beauty uses Independent Contractors who are specialised in certain treatments, our values are to give you the best services and from time to time we need to source the best contractors who are artists in their field. Due to contractors working for themselves all our Rachael Rose Beauty gift vouchers can not be used for their services. 

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BUY 5 GET 1 FREE

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These are what we call a “series” of treatments. They are 5 of the same service paid upfront to get a 6th one free. These are approximately a 17% discount and therefore can not be used with any other offer, including discounted vouchers from our online store. Full price vouchers can be used.